Returns & Exchanges

At Levels, we prioritize your satisfaction and food safety above all else. Due to the perishable nature of our products, we offer a 30-day satisfaction guarantee to ensure you receive only the highest quality ingredients.

Return Process

• 1.
  Contact Support

  Reach out to our customer care team within 30 days of delivery with your order number and details regarding the issue.

• 2.
  Provide Documentation

  Please include clear photos of the product and packaging if you received items that were damaged or did not meet our quality standards.

• 3.
  Review Process

  Our quality assurance team will review your request within 48 hours to determine if a replacement or full refund is appropriate.

• 4.
  Receive Resolution

  Once approved, a refund will be issued to your original payment method or a fresh replacement will be shipped at no additional cost.